Your Privacy & Data Rights at Apekhyaa
We believe in honest, transparent practices. Here is a straightforward explanation of what information we need to deliver your orders in Golaghat, why we need it, and how you have complete control over your data.
Our Simple Commitment to You
Apekhyaa is a local business based in Golaghat, Assam. We only collect the minimal personal data required to deliver fresh meat, water cans, or home repair pros to your doorstep. We do not sell your personal information to advertisers or data brokers. Ever.
1. Data Fiduciary Details
Under the DPDP Act, 2023, the Data Fiduciary responsible for processing your personal data is:
2. What Personal Data We Collect & Why
We practice data minimization. Every piece of data we request has an immediate, practical purpose:
Used for OTP sign-in, order status SMS/WhatsApp alerts, and enabling the delivery rider or technician to call you when they reach your location.
Used solely to calculate distance, estimate 15-minute delivery time, and dispatch our local rider straight to your doorstep in Golaghat.
Processed securely via RBI-authorized payment partner Razorpay. Apekhyaa never stores your debit/credit card numbers or UPI PINs on our servers.
For meat suppliers, water plants, and service technicians, we verify PAN/Aadhaar/bank details to comply with statutory tax rules (TDS) and safety vetting.
3. Your Rights as a Data Principal
Under Section 11 to 14 of the DPDP Act, 2023, you hold the following statutory rights regarding your personal data:
You can view the summary of your personal data, past order receipts, and profile details anytime through your Apekhyaa Profile screen.
You can update or correct your saved delivery addresses, phone number, and name directly within the web app or by contacting our team.
You have the right to request deletion of your account and personal data. Simply use the account deletion option in your profile or email us.
Have any concern about your data? Our dedicated grievance officer is required by law to address your concern promptly.
4. Protection of Children’s Personal Data
Apekhyaa is designed for adult household heads and consumers aged 18 and older. We do not knowingly track, profile, or collect personal data from minors. If you believe a minor has registered an account without guardian supervision, please alert us at support@apekhyaa.com and we will immediately erase the data.
5. Data Protection Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023, you may contact our designated Grievance Officer for any inquiries, data requests, or complaints: